Royal Caribbean Cruise Lines (RCCL) sought to increase automated bookings by improving the training for travel agents using RCCL’s computerized reservation system (CruiseMatch). RCCL wanted to enhance the learning experience by putting travel agents in realistic situations in an engaging and entertaining manner. To achieve its mission, RCCL called on Redmon to design and develop a one-hour Web-based training program. The program provides instruction on RCCL's booking system using multiple role-playing scenarios, humor, animated characters, and an online simulation of the CruiseMatch system.
Produced in 1999.Service Area: E-Learning