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In 1999, the procedure used to process employee discrimination complaints was revised, requiring federal agencies to change the method through which they process and interpret employee discrimination complaints. To expedite, disperse, and maintain an effective training program of the new complaint process, the EEOC realized efficiencies by going online.
Federal Sector Complaint Processing is an ADA-compliant computer-based training program and reference tool for federal investigative personnel. Through a flexible, modular design that integrates text, audio, and video users gain a solid understanding of the newly revised federal complaint process in a flexible, interactive fashion.
